Welcome New Customers With a Story That Sticks
Create personalized welcome messages that go beyond boring emails. Get your team to share tips, celebrate the new customer, and create an unforgettable first impression.
Create Your StoryTurn Your Welcome Process Into Something Special
Picture this: Your new customer opens their welcome message and finds 12 personal videos from your team, practical tips from your best clients, and a warm group story that makes them feel like they just joined a community — not bought a product. That's the power of a Customer Welcome story. It transforms a transaction into a relationship and sets the tone for everything that follows.
Everything You Need for the Perfect Welcome
WhatsApp Made Simple
Team members can add welcome tips and messages by texting WhatsApp. No apps, no logins — just text and it appears in the story.
Guided Welcome Prompts
Choose from 200+ prompts like 'Your best getting started tip' or 'What to expect in your first 30 days' to help contributors share meaningful advice.
Multi-Format Content
Mix welcome videos from leadership, voice notes with tips, photos of the team, and even playlists to create a rich, personal welcome experience.
Set Story Rules
Control what team members can share — limit to tips only, allow photos but no videos, or set character limits to keep messages focused.
Reveal Mode Magic
Hide all contributions until the perfect moment — like after their first purchase or at the end of onboarding week. Build anticipation with a countdown timer.
Private & Professional
Your welcome stories are private, branded with your theme, and owned by you. No social media noise — just a clean, professional experience.
From Empty Template to Wow Moment
Watch how a simple customer welcome idea transforms into an unforgettable first impression that builds loyalty from day one.
Choose Welcome Template
Select a customer welcome theme and add your company branding.
Configure Team Settings
Set departments, customize welcome questions, and choose your reveal timing.
Share with Your Team
Send WhatsApp links to colleagues — no app downloads or logins required.
Team Adds Welcome Tips
Colleagues share helpful advice, introductions, and warm welcome messages.
Customer Gets Amazing Welcome
New customer receives a personalized story filled with team wisdom and warmth!
Choose Welcome Template
Select a customer welcome theme and add your company branding.
Configure Team Settings
Set departments, customize welcome questions, and choose your reveal timing.
Share with Your Team
Send WhatsApp links to colleagues — no app downloads or logins required.
Team Adds Welcome Tips
Colleagues share helpful advice, introductions, and warm welcome messages.
Customer Gets Amazing Welcome
New customer receives a personalized story filled with team wisdom and warmth!
Your Team Contributes Without Friction
See how easy it is for busy team members to add their welcome message via WhatsApp — no extra apps or complicated processes.
Ownstory
online
Hey! 👋 Someone special is collecting messages for a story. Want to add yours? Just type it here!
10:30This is such a lovely idea! Here's my message — I hope it makes them smile 😊❤️
10:31Your message has been added! 🎉 Want to add a photo or voice note too?
10:31📷 Yes! Let me send a photo
10:32special-moment.jpg
Photo added! The story now has 12 messages ❤️
10:32A Welcome Experience They'll Actually Remember
Here's what your new customer sees: a beautiful, branded story page filled with personal messages, tips, and warm welcomes from your entire team.
A Story for You ✨
28 messages from friends & family
Sarah
Friend · 2 days agoYou mean the world to me. Here's to many more memories together! ❤️
Tom
Family · 1 week agoAn audio hug for your day.
Lisa
Friend · 1 week agoOur favorite snapshots together. Every frame feels like a time capsule!
Alex
Colleague · 3 days agoThis is you every birthday morning 😂🎂
Happy Dance GIF
Mia
Friend · 5 days agoThis song is literally you. Happy birthday legend! 🎵
Happy - Pharrell Williams
Because I'm happy, clap along...
Built for Real Business Workflows
200+
Welcome prompts to choose from
6
Content types (text, video, voice, photo, GIF, music)
0
Apps your team needs to download
Perfect for These Customer Welcome Scenarios
- SaaS onboarding — Tips from customer success team and power users
- New client welcome — Personal messages from account managers and project teams
- Course welcome — Motivational messages from instructors and past students
- Community welcome — Introductions and tips from moderators and active members
- Service welcome — Getting started guides from your best team members
- Product welcome — Unboxing excitement and usage tips from the whole company
“We used Ownstory to welcome our biggest client ever. The CEO, our whole dev team, and even our dog (via video) welcomed them personally. They told us it was the most thoughtful onboarding they'd ever experienced. It set the tone for an amazing partnership.”
Why Smart Businesses Choose Ownstory for Customer Welcome
Unlike generic email sequences or corporate videos, Ownstory creates personal, permanent welcome experiences that customers revisit and share. Plus, the optional group gifting feature lets you pool team contributions for a welcome gift card delivered right to their mobile wallet.
Private & Permanent
This isn't social media. No public feeds, no algorithms, no strangers. Your story stays private — only people you invite can see it. And it lasts forever, not just 24 hours.
Not like Instagram stories that vanish, or Facebook posts anyone can see.
Group Gift Built In
Pool money from the group, and let the birthday person pick the gift card they actually want. No more guessing, no more duplicate gifts. Delivered straight to their mobile wallet.
$5, $10, $50 — every bit counts
Amazon, Uber Eats, Apple, Spotify & more
Apple Wallet or Google Wallet — tap to use
Messages + gift card together in one beautiful story. No separate apps needed.
Attach Your Welcome Message to a QR Code
Print your QR code and attach it to physical touchpoints where new customers can easily discover and access their personalized welcome experience.
Your custom QR code
Scan to open the story — works on any phone
Product Packaging
Stick the QR code on product boxes or packaging inserts so customers can scan and instantly access their welcome story when unboxing.
Welcome Card
Include the QR code on a beautifully designed welcome card that customers receive with their first order or during onboarding.
Thank You Tag
Attach the QR code to thank you tags or hang tags that accompany purchases, creating a delightful surprise discovery moment.
Information Booklet
Print the QR code in customer information booklets or getting started guides to provide instant access to personalized welcome content.
Welcome Gift Sticker
Place the QR code on stickers attached to welcome gifts or promotional items, turning physical presents into digital story experiences.
Customise your QR code — choose colours, add your logo, and download in print-ready formats. Attach it to anything and turn a physical gift into a digital experience.
Customer Welcome Story Questions
Create a Customer Welcome They'll Never Forget
Start building welcome stories that turn new customers into raving fans from day one