Ownstory Limited. ("Ownstory," "we," "our," or "us") is committed to handling personal information responsibly and in compliance with applicable laws and regulations, including the General Data Protection Regulation ("GDPR") and other global privacy standards. This policy outlines how we collect, use, protect, and share personal information.

1. Definition of Personal Information

Personal information refers to any information that identifies, relates to, describes, or can be linked to an individual. This may include, but is not limited to:

• Name
• Contact information (e.g., email address, phone number, postal address)
• Date of birth
• Account credentials
• Device identifiers (e.g., IP address, browser type)
• Any content you upload, such as photos, videos, and memorial messages

2. Collection of Personal Information

We collect personal information through the following means:

• Direct Interaction: When you create an account, contact us, or provide information on our platform.
• Automated Technologies: Through cookies and similar tracking technologies that collect usage and device data.
• Third Parties: Information provided by third-party services, such as social media platforms, when you link your accounts.

3. Purpose of Collecting Personal Information

We collect and use personal information to:

• Provide and improve our Services.
• Create and manage user accounts.
• Facilitate transactions and donations.
• Communicate updates, offers, and relevant information.
• Customize user experiences and provide personalized content.
• Ensure the security and integrity of our platform.
• Comply with legal obligations and enforce our Terms of Service.

4. Sharing of Personal Information

We may share your personal information with:

• Service Providers: Third parties that assist us with hosting, analytics, and other operational functions. Please note that we do not store payment card information, as all payments are processed securely through third-party payment gateways in compliance with applicable regulations.
• Other Users: Information you choose to make public on our platform, such as memorial posts, may be visible to other users.
• Legal Authorities: To comply with legal obligations or respond to lawful requests.
• Business Partners: In connection with mergers, acquisitions, or business transfers.

5. Your Rights Regarding Personal Information

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information.
• Restriction: Limit the processing of your personal information.
• Data Portability: Receive a copy of your personal information in a structured format.
• Objection: Object to processing based on legitimate interests or for marketing purposes.
• Consent Withdrawal: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at [email protected].

6. Data Security

We employ technical and organizational measures to protect personal information against unauthorized access, loss, alteration, or misuse. These measures include encryption, access controls, and regular security audits.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Upon request, we will delete personal information unless we are legally required to retain it.

8. International Data Transfers

Given the global nature of our Services, your personal information may be transferred to and processed in countries outside your residence, including those with different data protection laws. By using our Services, you consent to these transfers.

9. Children's Personal Information

Our Services are not intended for individuals under the age of 13, or the minimum legal age in your jurisdiction. We do not knowingly collect personal information from children. If we discover that we have collected personal information about a child, we will take steps to delete it promptly.

10. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices, technologies, or legal requirements. Material changes will be communicated through the services or other appropriate means.

11. Contact Us

If you have any questions or concerns about this Personal Information Policy, please contact us:

OWNSTORY LIMITED

124 City Road, London,

United Kingdom, EC1V 2NX

Email: [email protected]

Phone: +44 (0) 20 3026 1689